Warranty | Guarantee
We are confident you will be thrilled with your purchase. We back our products with a 90 Day Money Back Guarantee and a limited Lifetime Warranty. Our goal is 100% satisfaction. If you have any concerns about your product, contact us and we will replace, repair, or refund your purchase. Buy with confidence.
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the return process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 90 days of shipment and items are in sellable condition. Shipping charges apply and are non-refundable.
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.
Our products are warranted to the original owner to be free of manufacturing and mechanical defects. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.
If the product is used commercially, in a multi-unit setting, or is installed outside of the contiguous United States and Canada, Sala Thai warrants the product to be free of manufacturing and mechanical defects for one (1) year from the date the product is delivered.
Normal wear and tear or damage from daily use are not warranted. For example, “living finishes” on unsealed items such as teak can be expected to naturally change over time and with normal use. This is not considered a defect and is not covered under our warranty. Other exclusions include damages incurred as a result of installation, replacement or repair, and damages due to improper cleaning, misuse or neglect. Warranty only applies to teak hardwood furniture and does not include fabric or cushions.
OUR PROMISE TO YOU
We stand behind the products we sell. If for any reason you are dissatisfied, we’ll help you return your item and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know.